Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Rollout platform, operated by Rollout Co Pty Ltd (ABN registration pending) ("Rollout", "we", "us", or "our"). These Terms take effect on 4 October 2026.

The Rollout platform (accessible at rollout.net.au) is an online marketplace that connects owners of civil construction equipment ("Owners") with businesses and individuals seeking to hire that equipment ("Hirers").

By registering an account or using the Rollout platform, you agree to be bound by these Terms. If you do not agree, you must not use our platform. Please read these Terms carefully before proceeding.

These Terms should be read together with our Privacy Policy, which governs how we handle your personal information.

To use the Rollout platform you must:

• Be at least 18 years of age
• Be an Australian resident or an entity registered in Australia
• Have the legal capacity to enter into a binding contract
• Not have been previously suspended or removed from the Rollout platform
• Comply with all applicable Australian laws and regulations

Where you are registering on behalf of a business or company, you represent and warrant that you have authority to bind that entity to these Terms, and references to "you" include that entity.

We reserve the right to verify eligibility at any time and to refuse or revoke access where eligibility requirements are not met.

Registration

You must create an account to use most features of the platform. When registering, you agree to provide accurate, current, and complete information, and to keep that information up to date.

Account security

You are responsible for maintaining the confidentiality of your account credentials. You must not share your login details with any other person. You are responsible for all activity that occurs under your account. If you become aware of any unauthorised use of your account, notify us immediately at support@rollout.net.au.

Identity verification

Owners who wish to list equipment on the platform are required to complete identity verification. This involves providing a government-issued photo ID and may include a liveness check. Rollout reserves the right to refuse or revoke listing access where verification fails or cannot be completed.

One account per person

You may not create more than one account per person or entity. Duplicate accounts may be merged or removed.

Rollout is a marketplace platform, not a party to hire agreements. The hire contract for any machine is between the Owner and the Hirer directly. Rollout facilitates the connection and payment between those parties but does not own, operate, inspect, or warrant any machine listed on the platform.

Rollout does not:

• Guarantee the accuracy of any listing or the condition of any machine
• Guarantee that an Owner will accept a booking request
• Guarantee that a Hirer will honour a booking
• Act as an insurer for any machine, damage, or liability
• Act as an employer of any Owner, Hirer, or Transport Partner

Rollout does:

• Provide the technology platform connecting Owners and Hirers
• Facilitate secure payment collection and disbursement
• Provide a messaging system for communication between users
• Moderate the platform and enforce these Terms
• Coordinate float/transport services through approved Transport Partners

By listing a machine on Rollout, you agree to the following:

Accuracy of listings

• All information in your listing — including machine type, weight, condition, photos, and operating location — must be accurate, complete, and not misleading
• Photos must be genuine, current images of your actual machine
• You must update your listing promptly if any material information changes

Ownership and authority

• You must own the machine outright or have the legal right to hire it out
• Where the machine is financed or subject to a lease, you must ensure your finance agreement permits sub-hire
• You must not list any machine that is the subject of a stolen vehicle report or legal dispute

Machine condition

• Every machine must be in safe, roadworthy (where applicable), and operational condition at the time of hire
• Machines must comply with all relevant Australian standards and safety regulations
• You are responsible for ensuring the machine is serviced and maintained in accordance with manufacturer recommendations
• You must disclose any known defects or limitations in the listing

Responding to booking requests

• Respond to booking requests. A request stays open until you accept it, decline it, or the hirer cancels it
• You must not accept a booking for dates when the machine is unavailable
• Repeated failure to respond to requests may result in account suspension

Handover

• You are responsible for ensuring the machine is delivered or made available to the Hirer at the agreed time and location in the agreed condition
• You must provide the Hirer with any necessary operational instructions and safety information
• You should conduct a pre-hire condition inspection and document any pre-existing damage

Compliance

• You are responsible for ensuring your machine complies with all applicable laws, registration requirements, and permit obligations for the relevant state
• You must hold any licences required to own or operate the machine

By requesting or completing a booking on Rollout, you agree to the following:

Competency and licensing

• You must hold all licences, tickets, and certifications required by law to operate the machine you are hiring
• Where relevant, you must ensure that any person operating the machine on your behalf also holds the required qualifications
• You must not operate a machine in a manner inconsistent with your licence or certification

Care of the machine

• You must use the machine only for its intended purpose and in accordance with the Owner's instructions
• You must operate the machine in accordance with all applicable safety standards
• You must not permit the machine to be operated by an unlicensed or unqualified person
• You must take reasonable care of the machine throughout the hire period and return it in the same condition as received, fair wear and tear excepted
• You must not modify, repair, or make any alteration to the machine without the Owner's prior written consent

Use restrictions

• You must not sub-hire or lend the machine to any third party
• You must not use the machine for any illegal purpose
• You must not operate the machine outside the agreed hire location without the Owner's consent
• You must not take the machine across state lines without notifying the Owner and confirming compliance with any permit requirements

Return

• You must return the machine at the agreed time and location
• Late returns may incur additional hire charges at the Owner's daily rate
• You must report any damage, mechanical issue, or incident involving the machine to the Owner as soon as practicable

Site conditions

• You are responsible for ensuring the site where the machine will be used is suitable and safe
• You accept responsibility for any damage caused to the site by the machine during the hire period

Booking requests

A booking request is made when a Hirer submits a request for a specific machine and date range. A booking request is not a confirmed booking until the Owner accepts it and payment is successfully processed.

Booking confirmation

A booking is confirmed when the Owner accepts the request and the Hirer's payment method is successfully charged. Both parties will receive a booking confirmation email. At this point a binding hire agreement exists between the Owner and the Hirer.

Hire agreement

The hire agreement between Owner and Hirer is formed on the terms set out in these Terms and Conditions, the listing description, and any additional terms agreed between the parties in writing via the platform messaging system. In the event of any conflict, these Terms prevail.

No off-platform bookings

You must not arrange or attempt to arrange hire of a machine outside the Rollout platform where you first became aware of that machine through Rollout. Circumventing the platform to avoid platform fees is a material breach of these Terms and may result in immediate account termination.

How fees work

Rollout charges fees for facilitating bookings. Our current fee structure is:

Rollout reserves the right to amend its fee structure at any time. Changes will be communicated with at least 14 days' notice to existing users and will apply to bookings made after the effective date of the change.

Payment processing

All payments are processed securely through Stripe. By providing payment details, you authorise Rollout to charge the applicable fees in connection with your bookings. Rollout does not store your full card details.

Owner payouts

Owners receive payouts via Stripe Connect to their nominated bank account. Payouts are made after the hire period is complete, subject to any dispute resolution periods. Rollout's commission is deducted automatically before payout.

GST

All fees displayed on the platform are inclusive of GST where applicable. Rollout will provide appropriate tax documentation upon request.

Disputed charges

If you believe you have been incorrectly charged, contact us at support@rollout.net.au within 14 days of the charge. We will investigate and respond within 5 business days.

Before the owner accepts

A hire request is not charged when it is sent. Your card is saved so the owner can accept it. The request stays open until the owner accepts it, the owner declines it, or you cancel it.

• You can cancel an unpaid request from your booking until the owner accepts or declines it
• If the owner declines, or you cancel before they accept, nothing is charged

After the owner accepts

When the owner accepts, your card is charged for the hire total shown at checkout. After that payment, the hirer and the owner cannot cancel the hire in the app. If the hire cannot go ahead, contact Rollout at support@rollout.net.au. Rollout can refund a paid hire to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

Rollout offers an optional float (transport) service that allows Hirers to arrange delivery and pickup of hired machines through approved Transport Partners.

Quotes

Float quotes are calculated automatically using distance, machine weight class, and state-based rate cards. Quotes for machines over 30 tonnes are provided manually. All quotes are estimates — final pricing may vary in circumstances such as site access issues, permit requirements, or significant route changes.

Transport Partners

Float services are performed by independent Transport Partners approved by Rollout. Transport Partners are not employees or agents of Rollout. Rollout coordinates the arrangement but is not the transport carrier.

Permits

Some machine weights and transport routes require transport permits under applicable state laws. Where a permit is required, Rollout will notify the Hirer. Permit costs, where applicable, are additional to the quoted float price. The Transport Partner is responsible for obtaining required permits.

Damage during transport

Transport Partners are required to hold Goods in Transit insurance. Any damage that occurs during transport should be reported to Rollout immediately. Claims against transport damage are handled through the Transport Partner's insurance, with Rollout acting as a coordinator.

You must have your own hire insurance. Rollout does not provide insurance cover for machines, operators, or third parties. Users are responsible for obtaining appropriate insurance before listing or hiring any machine.

Owners

Owners are strongly recommended to hold:

• Plant and equipment insurance covering the machine while on hire
• Public liability insurance
• Confirmation from their insurer that the policy covers hire-out to third parties

Some standard plant insurance policies exclude cover while a machine is on hire. Owners must check with their insurer.

Hirers

Hirers are responsible for:

• Any damage to the machine during the hire period (beyond fair wear and tear)
• Public liability arising from the Hirer's use of the machine
• Ensuring any site they operate the machine on has appropriate insurances

Rollout's position

Rollout holds no position as insurer in any hire transaction and accepts no liability for loss, damage, or injury arising from the hire, operation, or transport of any machine. This is addressed further in Section 17.

Reporting damage

If a machine is returned damaged (beyond fair wear and tear), the Owner must:

• Document the damage with photographs immediately upon return
• Notify the Hirer via the platform messaging system
• Notify Rollout at support@rollout.net.au within 48 hours of the return date

Hirer liability for damage

The Hirer is liable for the reasonable cost of repairing damage to the machine that occurs during the hire period and is attributable to the Hirer's use, negligence, or breach of these Terms. Fair wear and tear is excluded.

Dispute resolution

Where a dispute arises between an Owner and a Hirer regarding damage, condition, or other hire matters, Rollout will:

• Invite both parties to provide evidence (photos, messages, receipts)
• Review the evidence and make a recommendation within 10 business days
• Where appropriate, facilitate a partial or full payment from Hirer to Owner

Rollout's determination is a recommendation only. Rollout is not a tribunal and its determination does not affect the parties' rights to pursue a matter through appropriate legal channels, including NCAT (NSW), VCAT (VIC), or other relevant state tribunals.

Fraudulent claims

Users found to have made false or exaggerated damage claims will have their accounts terminated and may be referred to relevant authorities.

Rollout operates a two-way review system for completed bookings. Reviews are subject to the following rules:

• Only users who have completed a booking may leave a review for that booking
• Reviews must be honest, accurate, and based on the reviewer's genuine experience
• Reviews must not contain offensive, defamatory, discriminatory, or false statements
• Reviews are subject to a double-blind period — neither party can see the other's review until both are submitted, or 14 days have passed
• Once published, reviews cannot be edited or removed except in limited circumstances (such as a review that violates these Terms)
• Users must not threaten or pressure others to leave positive reviews or to remove negative ones

Rollout reserves the right to remove reviews that violate these Terms. If you believe a review about you is false or defamatory, contact us at support@rollout.net.au.

The following conduct is strictly prohibited on the Rollout platform:

• Providing false, misleading, or fraudulent information in your account, listing, or communications
• Listing a machine you do not own or have the right to hire out
• Arranging hire agreements off-platform to circumvent fees
• Harassing, threatening, or intimidating other users
• Using the platform for any unlawful purpose
• Attempting to access another user's account without authorisation
• Scraping, copying, or reproducing platform content without Rollout's written consent
• Posting spam, advertising, or irrelevant content in messages or listings
• Creating multiple accounts or impersonating another person or entity
• Attempting to manipulate the review system
• Using the platform to facilitate any transaction involving stolen equipment

Rollout reserves the right to investigate suspected violations and to suspend or terminate accounts where prohibited conduct is found to have occurred. We may also report conduct to relevant law enforcement authorities.

Rollout's intellectual property

All intellectual property in the Rollout platform — including the website, software, design, trademarks, and content created by Rollout — is owned by Rollout Co Pty Ltd or its licensors. You may not copy, reproduce, distribute, or create derivative works from any of this content without our prior written consent.

Your content

When you submit content to the platform — including listing descriptions, photos, messages, and reviews — you grant Rollout a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content for the purposes of operating and promoting the platform. You retain ownership of your content.

By submitting content, you represent and warrant that you own it or have the right to grant this licence, and that it does not infringe the intellectual property rights of any third party.

To the maximum extent permitted by applicable Australian law, Rollout's liability to you for any loss or damage arising from your use of the platform is limited as set out below.

What we are not liable for

Rollout is not liable for:

• The condition, safety, fitness for purpose, or performance of any machine listed on the platform
• Any injury, death, property damage, or economic loss arising from the hire or operation of a machine
• Any loss arising from an Owner's failure to make a machine available or a Hirer's failure to honour a booking
• Any indirect, consequential, incidental, special, or punitive loss, including loss of profit or business opportunity
• Any damage caused by third-party providers including Stripe, Supabase, Vercel, or Transport Partners
• Platform downtime, interruptions, or errors outside our reasonable control

Consumer guarantees

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including any applicable consumer guarantees. Where Rollout's services are supplied as a service to consumers, our liability for a failure to comply with a guarantee is limited to the resupply of those services or payment of the cost of having them resupplied, at our election.

Cap on liability

To the fullest extent permitted by law, Rollout's total aggregate liability to you in connection with any claim arising from these Terms or your use of the platform shall not exceed the total Platform Fees paid by you to Rollout in the 12-month period preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless Rollout Co Pty Ltd, its directors, officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the platform
• Your breach of these Terms
• Any listing, booking, or hire arrangement you are party to
• Any content you submit to the platform
• Your negligence or wilful misconduct
• Any third-party claim arising from your operation of a machine

Termination by you

You may close your account at any time by contacting us at support@rollout.net.au. Closing your account does not affect any obligations arising from bookings that are in progress or completed prior to closure.

Termination by Rollout

We may suspend or terminate your account, with or without notice, if:

• You breach any provision of these Terms
• We reasonably suspect fraudulent, harmful, or unlawful conduct
• Required to do so by law
• We decide to discontinue the platform or any part of it

Where we suspend or terminate your account for cause, we are not obliged to provide a refund of any fees paid, except as required by Australian Consumer Law.

Effect of termination

On termination, your right to access the platform ceases. Provisions of these Terms that by their nature survive termination (including liability, indemnity, and intellectual property clauses) continue to apply.

These Terms are governed by and construed in accordance with the laws of Australia. You submit to the non-exclusive jurisdiction of the courts of Australia in respect of any dispute arising out of or in connection with these Terms or the platform.

Nothing in this clause limits your rights as a consumer under Australian Consumer Law.

We may update these Terms from time to time. When we make material changes, we will notify you by email and display a notice on the platform. The updated Terms will take effect 14 days after the notice is given.

Your continued use of the platform after that date constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account before the effective date.

For any questions about these Terms, to report a concern, or to seek assistance with a booking dispute, contact us:

These Terms and Conditions are governed by Australian law. Rollout Co Pty Ltd (ABN registration pending) — rollout.net.au