Support
Need help?
Use the chat button for a quick question about a hire, listing, or your account. For anything we need to follow up, raise a ticket below. We aim to reply within one business day.
Common questions
A hire or booking
Message the other party in Messages first. Raise a ticket if you need Rollout to step in — a cancellation, a charge, or a hire that is not going to plan. You are charged only when the owner accepts. You can cancel an unpaid request until then. After payment, contact Rollout if the hire cannot go ahead.
Listing or account
Update a machine from My machines. Name, phone, and payout details live on Account. A hirer completes a photo ID check before they can request a machine. Rollout does not check machine tickets or plant licences.
Payments and payouts
Hirers are charged after the owner accepts. Owner payouts go to the connected payout account. If a charge or payout looks wrong, raise a ticket and attach the booking.
Insurance
Rollout does not insure the machine, the operator, or anyone else, and cover is not included on a hire. Owners and hirers arrange their own insurance before listing or hiring.
Transport and float
Float is arranged separately from the hire. If a quote, delivery, or pickup is stuck, raise a ticket and pick the booking so we can see the job.
Something else
Use the chat button for a quick question. Use the form when you need a person to follow it up. You will get a ticket number to quote if you write again.